Last Updated: June 25, 2026
Introduction
Pillowy respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when using our website.
This Privacy Policy applies to information collected through https://pillowy.store, including when you browse our website, create a customer account, place an order, submit a product review, contact our support team, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Personal Information
Depending on how you interact with our website, we may collect information such as:
- Full name
- Email address
- Phone number (if provided)
- Billing address
- Shipping address
- Account information
- Order information
- Customer communications
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website usage information
- Date and time of visits
- Cookies and similar technologies
This information helps us operate, maintain, and improve our website.
Information Collected During Checkout
When you place an order, we collect the information necessary to process and fulfill your purchase, including:
- Customer name
- Billing information
- Shipping information
- Order details
- Payment-related information required to complete the transaction
Payment information is processed by secure third-party payment providers. Pillowy does not store complete payment card numbers or security codes on its website.
Customer Accounts
Customers may create an account to manage orders and access available account features.
Account information may include:
- Name
- Email address
- Username
- Password
- Order history
You are responsible for maintaining the confidentiality of your account credentials and for keeping your account information accurate and up to date.
Product Reviews
Customers may submit product reviews and ratings through our website.
Reviews submitted by customers may be publicly visible on product pages.
By submitting a review, you confirm that it reflects your genuine experience with the product and does not contain unlawful, misleading, abusive, or infringing content.
Pillowy reserves the right to remove reviews that violate our Terms & Conditions or applicable laws.
Contact Forms and Customer Support
When you contact us through our contact form, email, or live chat, we may collect information necessary to respond to your request, including:
- Name
- Email address
- Order number (when applicable)
- Message content
- Customer support communications
This information is used solely to provide customer support and resolve inquiries.
Order Notifications
We may send service-related communications necessary to complete your order, including:
- Order confirmation emails
- Shipping confirmation emails
- Delivery updates
- Return and refund updates
- Customer service responses
These communications are necessary for order fulfillment and cannot be opted out of while your order is being processed.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality and improve your browsing experience.
Cookies may be used to:
- Maintain customer sessions
- Remember shopping cart contents
- Save website preferences
- Improve website functionality
- Support website security
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect website functionality.
Payment Processing
Payments are processed through secure third-party payment providers available during checkout.
Pillowy does not store complete payment card information on its website.
Additional information regarding payments is available in our Payment Policy.
Shipping and Order Fulfillment
To process and deliver your order, we may share the information necessary for shipment with shipping providers.
This information may include:
- Customer name
- Shipping address
- Phone number (if provided)
- Order details
Information is shared only to the extent reasonably necessary to complete delivery.
How We Use Information
We use the information we collect to:
- Process and fulfill orders
- Deliver purchased products
- Provide customer support
- Manage customer accounts
- Process returns and refunds
- Send order-related communications
- Improve website functionality
- Help prevent fraudulent or unauthorized activity
- Comply with applicable legal obligations
Information Sharing
We do not sell customer personal information.
We may share information with trusted third parties when necessary to operate our business, including:
- Payment service providers
- Shipping carriers
- Website hosting providers
- Customer support services
- Technology providers
- Legal authorities when required by law
Information is shared only as reasonably necessary for these purposes.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete customer orders
- Maintain customer accounts
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our policies
Retention periods may vary depending on legal and operational requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, disclosure, alteration, or misuse.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
Customer Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Request information regarding the personal information we maintain.
- Opt out of promotional communications, where applicable.
Privacy-related requests may be submitted by contacting us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently and maintain their own privacy policies. Pillowy is not responsible for the privacy practices or content of external websites.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
If we become aware that such information has been collected, reasonable steps will be taken to remove it.
Changes to This Privacy Policy
Pillowy may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.
Any updates will become effective when published on this page. The Last Updated date at the top of this page indicates when the policy was most recently revised.
Contact Information
Business Name: Pillowy
Website: https://pillowy.store
Business Address:
248 Countryside Circle
Mount Vernon, Kentucky 40456
United States
Email: support@pillowy.store
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: 24–48 business hours
If you have questions regarding this Privacy Policy or how your personal information is handled, please visit our Contact Us page or email support@pillowy.store.