Need assistance with your order or have a question before making a purchase? We’re here to help.
Our customer support team is available to assist with product questions, orders, shipping, returns, and general inquiries. You can contact us by email, use our live chat, or connect with us through our official social media channels.
Customer Support
Email: support@pillowy.store
Response Time: Within 24–48 business hours
Live Chat Support
Our live chat is available 24 hours a day, 7 days a week to help answer general questions and provide assistance whenever possible.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Business Address
Pillowy
248 Countryside Circle
Mount Vernon, Kentucky 40456
United States
How We Can Help
You can contact us regarding:
- Product information
- Order status
- Shipping inquiries
- Returns and refunds
- General customer support
To help us respond as quickly as possible, please include your order number (if applicable) and a brief description of your inquiry when contacting us.
Follow Us
You can also stay connected with Pillowy through our official social media pages:
- YouTube
Links to our official social media profiles are available on our website.
We strive to respond to all email inquiries during our regular business hours. Messages received outside business hours, on weekends, or on holidays will be answered on the next business day. Live chat availability may vary depending on agent availability.