Thank you for shopping with Pillowy. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please review the information below regarding shipping locations, delivery timeframes, tracking, and shipment-related procedures.
Shipping Locations
Pillowy currently ships to addresses within the United States only.
At this time, we do not offer international shipping.
Shipping Cost
We offer Standard Shipping for a flat rate of $15.00 USD on all orders shipped within the United States.
Shipping charges are displayed during checkout before your order is finalized.
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (ET) on business days will enter processing on the same business day.
Orders placed after 5:00 PM Eastern Time (ET), on weekends, or on U.S. federal holidays will begin processing on the next business day.
Processing Time
Orders are typically processed within 1–3 business days (Monday through Friday).
Processing includes order verification, product preparation, packaging, and shipment scheduling.
Transit Time
Once your order has been shipped, delivery generally takes 4–8 business days (Monday through Friday).
Transit times may vary depending on the delivery destination, carrier operations, weather conditions, and seasonal shipping demand.
Total Delivery Time
Estimated total delivery time is 5–11 business days (Monday through Friday).
Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.
Business Days
Our business days are Monday through Friday, excluding federal holidays observed in the United States.
Orders are not processed or shipped on weekends or public holidays.
Shipping Carriers
To deliver orders throughout the United States, we work with established shipping carriers, including:
- USPS
- UPS
- FedEx
Carrier selection is determined based on the shipment destination, package size, and service availability.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Tracking information may take up to 48 hours to become active after the carrier has received the shipment.
You may also check the status of your order by visiting our Track Your Order page.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us at support@pillowy.store as soon as possible.
Requests submitted within 2 hours of purchase will be reviewed whenever possible.
Once an order has entered processing or has been shipped, modifications and cancellations can no longer be made.
Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot locate the package, we recommend the following steps:
- Verify the shipping address provided during checkout.
- Check with household members, neighbors, or your building management.
- Contact the shipping carrier for additional delivery information.
If you still require assistance, please contact us at support@pillowy.store or through our Contact Us page. We will assist with carrier investigations when appropriate.
Any request for a refund or replacement will be reviewed in accordance with our Return & Refund Policy.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, a $15.00 USD reshipping fee will apply before the package can be shipped again.
Pillowy is not responsible for delivery issues resulting from incorrect customer-provided shipping information.
Shipping Delays
While we work to process and ship orders within the estimated timeframes, delays may occur due to circumstances beyond our control.
These may include:
- Severe weather conditions
- Natural disasters
- Carrier transportation delays
- High seasonal shipping volumes
- Public holidays
If your shipment is significantly delayed, please contact our customer support team. We will work with the shipping carrier to investigate the status of your shipment.
Lost Packages
If your tracking information has not updated for an extended period or your shipment appears to be lost during transit, please contact support@pillowy.store.
We will work with the shipping carrier to investigate the shipment. Any resolution will be handled in accordance with our Return & Refund Policy.
Damaged Packages
If your order arrives damaged, please notify us within 48 hours of delivery.
To help us review your request, please provide:
- Your order number
- Clear photographs of the damaged item
- Clear photographs of the exterior shipping packaging
- A brief description of the damage
After reviewing the information provided, we will determine an appropriate resolution in accordance with our Return & Refund Policy.
Contact Information
Business Name: Pillowy
Business Address:
248 Countryside Circle
Mount Vernon, Kentucky 40456
United States
Email: support@pillowy.store
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: 24–48 business hours
For shipping questions, delivery assistance, or order updates, please visit our Contact Us page or use our Track Your Order page.